Spend part of the year away? No problem.

FAQs

What happens to services when put into seasonal mode?

Internet service will be totally disconnected for the duration of the seasonal service. Telephone service will be disabled with the exception of outgoing calls to 911 and to the Tidewater Telecom business office.

How much does seasonal service cost?

Seasonal service is billed at reduced-rate.

How long can I seasonally disconnect service?

You can stay on seasonal service for up to 6 months. After coming off of seasonal service, you must stay in active service for six consecutive months before you will be eligible to start seasonal service again.

Can I seasonally disconnect service under contract?

If you signed up for a multi-year contract when starting service, you are eligible to start seasonal service at any time. Starting seasonal service does not affect the duration of your contractual commitment.

Can I make emergency calls from a phone on seasonal service?

Emergency 911 calls can be made from a telephone line on Seasonal service but, you must remain on the line as the dispatcher is unable to call you back.

Will my alarm system work if I seasonally disconnect my phone service?

No, most alarms rely on the ability to dial out and therefore will not work when your phone is on seasonal service.

 

 

About us

  • The “LTC Family of Companies” is a family owned Maine business.
  • We own and maintain thousands of miles of phone and fiber optic broadband lines in Maine. Our 50 employees are headquartered in Nobleboro, Maine where we provide: Secure Servers; Digital Switching Hubs; VOIP Soft-switch systems & hosted PBX; Engineering & System Design Department; Network Monitoring Services; a Technical Support Division; and a Customer Service Center
  • LCI Fiber Optic Network is the largest provider of “fiber to the premise” service (FTTP) in all of Coastal Maine
Tidewater Telecom is a member of the LTC Family of Companies.
Shirley Manning
President & Owner
Cathy Pelletier
VP Administration
Randal Manning
VP Engineering and Operations
Rick Manning
VP Engineering and Business Development

Contact us

Tidewater Telecom Customer Service Unit:

Phone: (207) 563-9911 or (207) 785-9911
or toll free: (844) 763-9900

133 Back Meadow Rd
Nobleboro, ME 04555

Email: info@tidewater.net

Hours: 7:30AM – 4:00PM Mon – Fri

Seasonal Service Signup

Tidewater Telecom Tech Support Unit:

Phone & TV

Phone: (207) 563-9931 or (207) 785-9931

Internet

Phone: (207) 563-5018 or (207) 785-5018

Email: support@tidewater.net

Check for an outage

Click here for all terms and conditions.

Click logos below for link and contact info for the Lincolnville Telephone Company and LCI. 

 

© 2019 Tidewater Telecom